Privacy Policy

RepairRadar is run by The Sandpiper Group Ltd, trading as HarbourPoint Solutions, a private limited company registered in England and Wales under company number 14184250. Registered office: Unit 11 Forest Gate, Chippenham, Wiltshire, SN15 3RS. Phone 01234 370 143.

We are the data controller for the personal data described in this policy. For any privacy question or request, contact us at matt@harbourpoint.online.

Depending on how you use the service, we may collect:

• Account details: your name, email address, phone number and postcode when you create a driver or garage account.
• Repair request details: vehicle make, model, year, registration, mileage, the description of the work needed and your location.
• Garage profile details: business name, address, contact details, services offered and any logo you upload.
• Quotes, messages and reviews: content you submit through the marketplace.
• Technical data: basic usage and device information collected through privacy-friendly analytics (see our Cookie Policy).

We process your personal data on the following legal bases:

• To provide the service (contract): creating your account, matching drivers with garages, sharing repair requests so garages can quote, and enabling you to compare and choose.
• Legitimate interests: keeping the marketplace safe and reliable, preventing fraud and abuse, and improving the service.
• Legal obligation: meeting our accounting, tax and other legal duties.
• Consent: for any optional analytics or marketing where consent is required. You can withdraw consent at any time.

When you post a repair request, the relevant details are shared with local garages so they can prepare a quote. When a garage quotes, its details are shared with you. We do not sell your personal data.

We share data only with trusted providers who help us run the platform, under contracts that require them to protect it:

• Website hosting and database providers, which store accounts, requests, estimates and quotes.
• Our email delivery provider, which sends quotes and notifications.
• AI model providers, which process photos, videos, voice notes and text you submit to produce repair estimates.
• Stripe, which processes membership payments. We never see or store your full card details.
• Google, where we use services such as Google Search Console.
• Professional advisers, and authorities where the law requires it.

Some of these providers may process data outside the UK. Where they do, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Addendum.

We keep enquiries, form entries and estimates for up to two years after our last contact. Account, quote and membership records are kept while your account is active and for six years afterwards for legal and tax reasons. When data is no longer needed, we delete or anonymise it.

Under UK data protection law you have the right to:

• access a copy of the personal data we hold about you;
• ask us to correct inaccurate or incomplete data;
• ask us to delete your data in certain circumstances;
• object to or restrict certain processing;
• request portability of data you provided to us; and
• withdraw consent where we rely on it.

To exercise any of these rights, email matt@harbourpoint.online and we will reply within one month. If you are unhappy with how we handle your data, please tell us first. You also have the right to complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

RepairRadar is not aimed at children under 16, and drivers must be old enough to hold a driving licence to post repairs.

Access to accounts is protected by authentication, and database access is restricted so that you can only see data you are permitted to see. No online service can be guaranteed to be completely secure, but we take reasonable technical and organisational measures to protect your data.

We may update this policy from time to time. The date at the top shows when it was last revised. Significant changes will be highlighted on the site.